Business Process Outsourcing (BPO) Business Analyst - Remote from Bali

Join IntouchCX as a BPO Business Analyst and play a pivotal role in driving data-driven decision-making for our global operations. Based in the vibrant and dynamic locations of Bali, you will collaborate with cross-functional teams to extract actionable insights from complex data sets, ensuring our processes are optimized for efficiency and effectiveness.

At IntouchCX, we are a leading provider of business process outsourcing (BPO) services, helping global enterprises streamline their operations and enhance customer experiences. Our team is dedicated to delivering exceptional service and innovation, and we are looking for a talented BPO Business Analyst to join us.

In this role, you will be responsible for analyzing business processes, identifying areas for improvement, and implementing solutions that drive operational excellence. You will work with our diverse team of professionals to ensure that our clients' needs are met with the highest level of service and quality.

📋 Tanggung Jawab Pekerjaan

• Analyze and improve business processes to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain process documentation and workflows.
• Conduct data analysis using tools such as SQL, Excel, and Power BI.
• Monitor and report on process performance metrics.
• Participate in continuous improvement initiatives to drive operational excellence.
• Provide training and support to team members on process improvements.
• Stay updated with industry trends and best practices in BPO and business process management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 3-5 years of experience in business process analysis, BPO, or a related field.
• Strong analytical skills with proficiency in data analysis tools such as SQL, Excel, and Power BI.
• Experience with process improvement methodologies such as Lean, Six Sigma, or Agile.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Certifications in business process management or related fields are a plus.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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