Customer Service Representative - Dynamic Team Environment

Join our dynamic customer service team in Tangerang, Banten and become the voice of exceptional service! As a Customer Service Representative, you will play a pivotal role in shaping positive customer experiences by addressing inquiries, resolving complaints with empathy, and ensuring customer satisfaction.

At Private Advertiser, we pride ourselves on delivering top-notch customer service. Our team is the heart of our company, and we are committed to creating a supportive and collaborative environment where every team member can thrive. You'll work closely with a diverse team of professionals, using tools like Zendesk and HubSpot to streamline your workflow and enhance customer interactions.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and live chat, providing accurate and helpful information.
• Resolve customer complaints and issues promptly, ensuring a positive resolution.
• Document customer interactions and feedback in our CRM system, Zendesk.
• Collaborate with the sales and marketing teams to provide exceptional customer support.
• Monitor customer satisfaction metrics and provide regular reports to the management team.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to continuously improve your skills.
• Adhere to company policies and procedures, maintaining a high standard of professionalism.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a dynamic team environment.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM systems, particularly Zendesk or similar platforms.
• Ability to work under pressure and meet tight deadlines.
• Proactive attitude with a willingness to learn and adapt to new challenges.
• Bachelor's degree in Business Administration, Communication, or a related field (preferred but not required).
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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